Return & Refund Policy
Returns & Exchanges
Thanks for shopping with hanrae. We appreciate the fact that you like to buy the gears we designed to protect your digital devices. We also want to make sure you have a rewarding experience while you’re using our products. If you are not 100% in love with it? Start the return process.
WHAT QUALIFIES FOR A RETURN AT HANRAE.COM
READY MADE ITEMS
If you purchased or received a product directly from hanrae.com, it is eligible for return within 30 days of purchase. We will issue a refund to the original form of payment. Alternatively, should your prefer a store credit please contact us directly so we may set that up for your return.
- If you just simply change your mind or you have bought the wrong size, or you received defective products
Returned goods must be in perfect, unused condition with all original tags. Because we want you to love your ready-made bag, we don't charge a restocking fee for eligible returns. please follow our return process to apply for a full amount of refund, including shipping and handling fee.
- If something is missing from your order
If there is something missing from your order, please Contact Us and indicate your order number, as well as the item that was shipped in error or was missing from your order. We will expedite a resolution as soon as possible. Free refund if there is any quality problem (bad workmanship) within 30 days
Go to our e-mail: email@example.com or send a message on our Facebook fan page.
PLEASE: Describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.